Shipping policy
Shipping Policy
Order Processing
All orders are processed and dispatched Monday to Friday from our warehouse in Shanghai, China, excluding national holidays. Please allow 1-2 business days for order processing before your item is shipped. In the case of pre-orders, presales, or unexpected dispatch delays, our customer service team will contact you.
Shipping & Delivery Times
Estimated delivery time is 7-10 business days after dispatch (this does not include the 1-2 business day processing time). While we always aim to deliver within the estimated timeframe, we cannot guarantee 100% that you will receive your order within this time — couriers can occasionally experience delays, and customs clearance may also add time. Flexvibe will not be responsible for any losses due to delayed delivery. If you are planning to travel, we recommend allowing sufficient time for your delivery.
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your parcel online.
Shipping Costs
Shipping charges for your order will be calculated and displayed at checkout.
Customs, Duties & Taxes
Your order may be subject to import duties and taxes (including VAT where applicable), which are levied once your parcel reaches its destination country. Any such charges are the responsibility of the customer — we have no control over these charges and cannot predict their amount.
Delivery & Contactability
Our couriers may contact you via email or phone regarding your delivery. We cannot be held responsible for delays if you are uncontactable. If your parcel is returned to us because you could not be contacted or the shipping address was incorrect, any return shipping fees will be deducted from your order value.
Missing Deliveries
Please ensure a safe delivery location for your order. Flexvibe is not responsible for missing or stolen parcels. If your parcel is marked as delivered but you cannot locate it, please contact the courier for proof of delivery. If proof of delivery is provided and you still cannot locate your parcel, please email support@wearflexvibe.com for further assistance. Please note that we cannot refund a parcel that has been marked as delivered.
Damaged Deliveries
If your parcel arrives damaged, please take a photo immediately and email it to support@wearflexvibe.com. Take care when opening your package, particularly when using sharp instruments, as Flexvibe is not responsible for damage caused during opening.
For any other questions about your order or delivery, please contact us at support@wearflexvibe.com.