Shipping & Return

All orders will be dispatched from Monday to Friday, except in cases of national holidays, or if your items are subject to dispatch delays, pre-orders, or presales. Please contact our customer service team in such cases.
The delivery time is 7-10 business days, and the transit time does not include the standard 1-2 business days processing time required for order dispatch.
While we always aim to deliver with the estimated delivery times found here, we're unable to 100% guarantee that you will receive the order within this time. Our couriers can experience delays from time to time and customs clearance can also cause some delays. Flexvibe will not be responsible for any losses due to delayed delivery. If you are planning to travel we recommend allowing sufficient time for your delivery.
Our couriers may contact you via email or phone in regards to your delivery. We cannot be held responsible for delays should you be uncontactable. In cases where your parcel is returned due to being uncontactable, the return shipping fees will be deducted from your order value.

Please ensure a safe delivery location for your order. Flexvibe is not responsible for missing or stolen parcels. In the event your parcel is missing upon delivery, please contact the courier for proof of delivery as our shipping options allow delivery to a safe place. If proof of delivery is provided and you are still unable to locate your parcel, please email support@wearflexvibe.com for further assistance. Please know we cannot refund a missing but delivered parcels. If a replacement is offered, it will not be eligible to return for refund.

If your parcel arrives damaged, please immediately take a photo and send this through to our customer experience team.
Please email support@wearflexvibe.com for further assistance. You must take care when opening the product so as not to damage it, particularly when using any sharp instruments. Flexvibe is not responsible for damage caused by this.

Please note that after initiating an order cancellation, there may be instances where the order is still processed and shipped due to timing discrepancies in our system updates and shipping allocation processes. Once an order has been shipped, it cannot be canceled.
If your order is shipped despite your cancellation request, we recommend waiting to receive the package before initiating a return. Upon receiving the returned product, we will issue a full refund for the order amount.

1. 30-Day Returns
   If you are not satisfied with your purchase, the item doesn’t fit, or you simply changed your mind, you can request a return and refund within 30 days. We will gladly accept return orders within 30 days of receiving your product for a full refund under the following condition:

• Items must be in original condition, unworn, unwashed, NEW with tag, returned in the original plastic bag packaging.
• For Bulk Sale orders and Final Sale Products, items cannot be returned once purchased except they have quality issue.
• We reserve the right to reject returns sent or communicated beyond the return period limit, or items (and their packaging) which are not in their original condition.
• Any bundles or packs must be returned in full and under the above condition for a full refund.

1. 30-Day Quality Guarantee
   If you find a manufacturing defect within 30 days, you can request a return and refund within 30 days.
   Important Notes:

• To better serve you, please inspect your items upon delivery and submit any claims within 30 days.
• Claims made after 30 days, or damages caused by improper use, accidents, normal wear and tear, or incorrect washing, cannot be accepted.
• We reserve the right to make the final assessment on all return requests and product conditions.

Please email us at support@wearflexvibe.com with your order number and the reason for return. We will respond to you within 2 business days with the return shipping address.
*Please follow our steps emailed to you to contain certain packaging information when return the item so we can successfully process your returns.
*The customer is responsible for the shipping costs, customs, taxes and all the other fees of returning the product to us.
*Please return the package with a valid tracking number for your personal insurance. We will not be responsible for any lost return packages.

Please allow 2-4 business days to process the return once it’s received. We will refund the price of the merchandise including any taxes you were charged upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.

Our site does not offer an exchange policy, please submit a new order for your new items.